Refund policy

RETURNS AND EXCHANGES 

If you are not satisfied with your purchase, you have 15 days from the date of purchase to get in touch with us for an exchange or a refund. After you receive the return instructions, the item(s) must be sent back within 15 days. 

Postage fee is deducted from the total price. We will only cover the postage fee if the item is faulty or damaged. All items are carefully inspected for any signs of damage prior to postage.

The refunds are issued to the same payment method used on the original order. 

Please complete the form below for any exchange or refund. Please ensure you include the order number and date of order in all communications.

If you have any questions, please kindly get in touch with us on hello@merrayah.co.uk

 

Order Number
Order Date
Customer Name
Email Address
Exchange or Return
Reason